Field Service personnel are dispatched via computer to a job site. Ruggedized handheld computing devices are connected to a wireless wide area network (WAN) and are routed back to the corporate network. In addition to dispatch functions, service databases and other applications can be accessed.
This solution allows field service personnel using computing devices such as notebook computers, pen computers or handheld computers to access service databases or applications on the corporate local area network (LAN). Each computing device has a modem and may have middleware that enables it to connect to the wireless wide area network. The wireless network and the corporate LAN are linked by a w...
